Quality or Customer
The word quality seems to have two meanings,
Why ISO 9001 is Not Called a Customer Management...2 minutes read
30 August 2016
Audit Leadership & Commitment
An Introduction of the High-Level Structure for management system standards, there is now an...
5 minutes read
30 August 2016
Tacit Knowledge
Recently while having new floorcovering installed at our house, my husband was watching the young...
2 minutes read
8 August 2016
What is an Audit?
Surprisingly, one of the most asked questions we receive is ‘What is an audit’? This made me...
2 minutes read
25 July 2016
Change Management and ISO 9001:2015
Restaurant Bookings, Change...
3 minutes read
11 July 2016
Turbocharge Your Internal Audit
If your internal audits are anything like everybody else’s internal audits, they confirm that...
6 minutes read
4 July 2016
The Cost of Quality
There is a cost or costs associated with quality. We’ve heard the slogans, quality is free, or as...
3 minutes read
20 June 2016