Lead the Standard
Lead the Standard is your go-to podcast for professional development in ISO Management Systems and Auditing! Whether you're a seasoned auditor looking to enhance your skills or a newcomer to the field seeking valuable insights, our podcast delivers expert guidance, practical tips, and interviews with industry leaders.
Hosted by Jackie Stapleton and Kelly Taylor, Lead the Standard is an extension of our commitment to quality education and professional development. By tuning in, you gain access to our wealth of experience and expertise, delivered in an engaging and accessible format. We tackle a wide range of topics, from the essentials of becoming...Show more
All Episodes
AI in Your Management System: Risky Business or Smart Strategy?
<p>What happens when someone questions a decision in your system—not because it was wrong, but because they think AI made it?</p> <p>It’s a trust issue. And it’s becoming more common. AI is everywhere now. Whether it’s writing summaries, generating dashboards, or quietly built into your tools, it’s already part of how many management systems operate. But that doesn’t mean it’s risk-free—or that it belongs everywhere. </p> <p>So how do you use AI intentionally—in ways that support your system, not compromise it? </p> <p>In this episode:•</p> <ul> <li>The evolution of audit methods: from sci-fi drones to everyday screen sharing</li> <li>How the new ISO 19011 draft changes the game for remote and hybrid audits</li> <li>A practical decision-making matrix for selecting the best audit approach</li> <li>Six key factors to consider: objectives, risks, technology, security, safety, and team competence</li> <li> Real-world examples of remote, onsite, and blended audits</li> <li>Tips for planning, conducting, reporting, and following up on audits in a digital world</li> <li>Why risk assessment and digital literacy are critical for audit success</li> </ul> <p><br></p> <p>Whether you’re running internal audits, reviewing suppliers, or preparing for certification, this episode will help you make informed, strategic decisions about your audit methods.</p> <p>The usual links:</p> <ul> <li>Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2025-24</li> <li>ATOL: https://auditortrainingonline.com/ </li> <li>Connect with Jackie: https://www.linkedin.com/in/jackiestapleton/o https://jackiestapleton.com/</li> <li>Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/</li> </ul> <p><br></p> <p>Other links we promised:</p> <ul> <li>Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook</li> <li>NotebookLM: https://notebooklm.google/ </li> </ul> <p><br></p> <p>Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.© Auditor Training Online Pty Ltd 2025. All Rights Reserved | www.auditortrainingonline.com#LeadTheStandard #ISOStandards #CareerInISO #AuditorTrainingOnline #podcast #auditing</p>
ISO Revisions Explained: The New Terminology for Maintain and Retain Documented Information
<p>ISO Revisions Explained: The New Terminology for Maintain and Retain Documented Information | Lead The Standard 2025 Podcast Episode 23</p> <p>Check out our website:https://auditortrainingonline.com/</p> <p>Enrol in one of our courses!</p> <p>ISO 9001: https://auditortrainingonline.com/home/category/quality</p> <p>ISO 14001:https://auditortrainingonline.com/home/category/environment</p> <p>ISO 45001:https://auditortrainingonline.com/home/category/safety</p> <p>ISO 27001:https://auditortrainingonline.com/home/category/iso-27001-information-security</p> <p>ISO 22000: https://auditortrainingonline.com/home/category/foodsafety</p> <p>In this episode of Lead The Standard, hosts Kelly Taylor and Jackie Stapleton delve into the evolving terminology within ISO standards, specifically focusing on the shift from 'maintain' and 'retain' to 'made available' and 'available as evidence'. The discussion highlights the reasons behind these changes, the potential implications for system documentation, and offers practical advice on how to adapt to these new terms. They also compare the simplicity of the old terms with the more prescriptive nature of the new ones, providing memorable ways to help teams understand and implement these requirements. The episode underscores the importance of clarity in documentation, the difference between living documents and static records, and reassures listeners that they can still use their established terms if they meet the intent of the standards.</p> <p>Timestamps:</p> <p>• 00:00 Introduction and Episode Overview</p> <p>• 00:31 Meet the Hosts</p> <p>• 01:13 ISO Language Changes</p> <p>• 01:49 Understanding Maintain and Retain</p> <p>• 03:05 New Terminology Breakdown</p> <p>• 05:36 Practical Examples and Tips</p> <p>• 07:28 Challenges and Adjustments</p> <p>• 10:04 Harmonized Structure Discussion</p> <p>• 12:02 Maintaining Current Procedures</p> <p>• 18:42 Fairness and Objectivity in Procedures</p> <p>• 18:59 Changes in Terminology</p> <p>• 20:14 Documented Information and Records</p> <p>• 21:31 Living Documents vs. Static Records</p> <p>• 22:08 Examples of Records and Their Importance</p> <p>• 29:43 Understanding New Standards and Terminology</p> <p>• 31:37 Wrapping Up and Final Thoughts</p> <p>• 34:33 Closing Remarks and Takeaways</p> <p><br></p> <p>The usual links:</p> <p>• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2025-23</p> <p>• ATOL: https://auditortrainingonline.com/ </p> <p>• Connect with Jackie:</p> <p>o https://www.linkedin.com/in/jackiestapleton/</p> <p>o https://jackiestapleton.com/ </p> <p>• Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/</p> <p>Other links we promised:</p> <p>• Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook </p> <p>Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities. While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations. Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.</p> <p><br></p> <p>© Auditor Training Online Pty Ltd 2025. All Rights Reserved | www.auditortrainingonline.com#LeadTheStandard #ISOStandards #CareerInISO #AuditorTrainingOnline #podcast #auditing</p>
How to Plan Remote, On-Site and Hybrid Audits Under the New ISO 19011
<p>How to Plan Remote, On-Site and Hybrid Audits Under the New ISO 19011 | Lead The Standard 2025 Podcast Episode 22</p> <p><br></p> <p>When you think about quality leadership, what comes to mind first? Systems? Standards? Spreadsheets?What if it were something a little more human?This week, we’re reflecting on what leadership in quality looks like right now—and how a global conference full of passionate professionals offered more than just ideas. It offered a glimpse into the future of our profession.Welcome to another episode of Lead the Standard! Hosts Kelly Taylor and Jackie Stapleton dive into the future (and present) of auditing, exploring how remote, hybrid, and onsite audits have become the new normal. With the latest draft of ISO 19011 providing clearer guidance on remote auditing, it’s more important than ever to choose the right audit method for your organization.In this episode:• The evolution of audit methods: from sci-fi drones to everyday screen sharing• How the new ISO 19011 draft changes the game for remote and hybrid audits• A practical decision-making matrix for selecting the best audit approach• Six key factors to consider: objectives, risks, technology, security, safety, and team competence• Real-world examples of remote, onsite, and blended audits• Tips for planning, conducting, reporting, and following up on audits in a digital world• Why risk assessment and digital literacy are critical for audit successWhether you’re running internal audits, reviewing suppliers, or preparing for certification, this episode will help you make informed, strategic decisions about your audit methods.The usual links:• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2025-22• ATOL: https://auditortrainingonline.com/ • Connect with Jackie:o https://www.linkedin.com/in/jackiestapleton/o https://jackiestapleton.com/ • Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/Other links we promised:• Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.© Auditor Training Online Pty Ltd 2025. All Rights Reserved | www.auditortrainingonline.com#LeadTheStandard #ISOStandards #CareerInISO #AuditorTrainingOnline #podcast #auditing</p>
Stop, Start, Shift, Continue: The Best Questions to Ask Before Year-End
<p>When you think about quality leadership, what comes to mind first? Systems? Standards? Spreadsheets? What if it were something a little more human?This week, we’re reflecting on what leadership in quality looks like right now—and how a global conference full of passionate professionals offered more than just ideas. It offered a glimpse into the future of our profession.In this episode of Lead the Standard, hosts Kelly Taylor and Jackie Stapleton explore how the end of the year presents a unique opportunity for strategic reflection and leadership beyond mere reporting. They introduce an 'Action Grid' model that includes four key quadrants—stop doing, start doing, do differently, and continue to do—as a tool for making impactful end-of-year adjustments. The episode underscores the importance of intentional, data-driven decision-making, continuous improvement, and celebrating existing strengths to enhance team morale and efficacy. Listeners are encouraged to map their key activities onto the Action Grid and engage in honest reflection to set themselves up for success in the upcoming year. The episode also teases their next topic: effective planning and execution of remote, onsite, and hybrid audits under the new ISO 19011 guidelines.Notable timestamps:• 00:00 Year-End Reflections: A New Approach• 00:31 Welcome Back: Reconnecting with Our Audience• 01:51 Strategic Reflection: Preparing for the Year-End• 02:13 Introducing the Action Grid: A Tool for Smart Adjustments• 09:48 Deep Dive: The Four Quadrants of the Action Grid• 12:43 Stop Doing: Eliminating Low-Value Activities• 23:13 Start Doing: Seizing New Opportunities• 30:33 Identifying Areas for Improvement• 30:48 Recognizing High Value but Poor Execution• 33:50 Learning from Feedback and Lessons• 39:02 Acknowledging Strengths and Effective Practices• 45:08 Applying the Action Grid for Continuous Improvement• 49:58 Summary and Final ThoughtsThe usual links:• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2025-21• ATOL: https://auditortrainingonline.com/ • Connect with Jackie:o https://www.linkedin.com/in/jackiestapleton/o https://jackiestapleton.com/ • Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/Other links we promised:• Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.© Auditor Training Online Pty Ltd 2025. All Rights Reserved | www.auditortrainingonline.com</p>